Can Water Fed Pole Scratch Windows?

Can Water Fed Pole Scratch Windows?

At RedClean, we take pride in our professional window cleaning services, and we understand that you, our valued customers, have concerns about the safety and integrity of your windows. One of the questions we often encounter is whether water-fed pole window cleaning can scratch your windows. In this blog, we aim to debunk the myth of scratched windows and explain why we’ve never been able to replicate any scratches by simply cleaning windows.

The Water Fed Pole Method: A Safe and Effective Choice

First, let’s clarify what the water-fed pole method is. It’s a modern and efficient window cleaning technique that uses purified water, a telescopic pole, and a soft brush to clean windows. The purified water is fed through the pole and gently sprayed onto the window’s surface, where it loosens dirt and grime. The brush agitates the dirt, and then the water rinses it away, leaving your windows spotless and streak-free.

Can Water Fed Pole Scratch Windows? Why We’ve Never Been Able to Replicate Scratches

Over the years, a small handful of customers have expressed concerns or made accusations about scratched windows after our water-fed pole cleaning. However, there’s a crucial fact we want to emphasize: We’ve never been able to replicate any scratches from simply cleaning windows, and here’s why:

1. Professional Equipment and Training: At RedClean, we use high-quality water-fed pole systems, and our technicians are highly trained. These systems are designed specifically for window cleaning and are equipped with soft brushes to ensure they don’t cause scratches.

2. Purified Water: Our water is purified, which means it’s free of minerals and impurities that could scratch glass. It’s essential to use purified water to prevent abrasive particles from coming into contact with your windows.

3. Brush Bristles: The brushes attached to our water-fed poles are soft and gentle. They are specifically designed for use on glass surfaces and are unlikely to cause scratches when used correctly.

4. Proper Technique: Our technicians are trained to use the correct technique, including applying appropriate pressure and using the right angles when cleaning windows. This ensures that the cleaning process is safe for your glass.

5. Insurance Coverage: We understand that accidents can happen, even with the utmost care. That’s why we carry insurance coverage to address any unexpected issues, such as accidental damage. We’re committed to resolving any legitimate concerns promptly and professionally.

New Builds and Unearthed Scratches. Can Water Fed Pole Scratch Windows?

Interestingly, we’ve found that many of the concerns about window scratches arise in new builds. While the water-fed pole method is safe, it can sometimes reveal scratches or marks that were previously unnoticed. Here’s why this can happen:

1. Builder’s Stickers and Blades: During construction, builders often use stickers and blades to label and protect glass surfaces. If these stickers are removed hastily, or without care, they can leave adhesive residue or light scratches.

2. Fine Marks: Glass surfaces sometimes have tiny, nearly invisible marks or imperfections. These marks may only be noticeable once the window is thoroughly cleaned, making them appear as if the cleaning caused them.

Our Commitment to Customer Satisfaction

We take every customer concern seriously, and our commitment to your satisfaction is unwavering. In the rare instances where problems arise, we work diligently to address them. This includes inspecting the windows, assessing the situation, and taking appropriate action to resolve any valid issues.

Our insurance coverage is in place to protect you, our valued customer, and ensure that you receive the highest level of service and care. If a window pane needs to be replaced to maintain your satisfaction, we take that responsibility seriously and act swiftly to make it right.

Preventing Potential Issues. Can Water Fed Pole Scratch Windows?

While the water-fed pole method is safe and effective, here are some additional steps you can take to minimize the risk of window damage:

1. Regular Maintenance: Consider regular window cleaning to prevent the buildup of dirt and debris that can potentially lead to scratches over time.

2. Builder Inspection: If you’re in a new build, scrutinize your windows before moving in to identify any pre-existing issues.

3. Communicate: If you have concerns about your windows, please communicate them with our team. We’re here to address your unique needs and preferences.

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Conclusion: Your Peace of Mind Matters Most. Can Water Fed Pole Scratch Windows?

At RedClean, your peace of mind is our top priority. We want you to feel confident that when you choose our water-fed pole window cleaning service, you’re making a safe and wise choice for the cleanliness and maintenance of your windows. We stand by the safety and effectiveness of our methods, and we’re always here to address any concerns you may have.

If you have questions or issues regarding your windows or our cleaning process, please don’t hesitate to contact us. Your satisfaction is our commitment, and we’re here to ensure that your windows remain sparkling and scratch-free for years to come.

Remember, your clean windows are our pride, and your peace of mind is our mission.

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